HIDDEN CHARGES: CBN refunds N17bn frauduently charged by banks to customers

The Central Bank of Nigeria has refunded over N17
billion to customers who were fraudulently charged
by various banks as at August 2014.
Head of Consumer Protection Department of the
CBN, Hajia Khadijah Kassim, revealed this in
Calabar, Cross River State on Monday following
about 5, 500 complaints received from bank
customers, acording to report from Punch
Sequel to a question asked on bank fraud at the
press briefing to mark the commencement of the
Financial Literacy and Consumer Awareness
Campaign in Calabar, she assured that as soon as
they received complaints of fraud the apex bank
wasted no time in addressing it.
“We ensure that banks treat their customers
fairly,” she said.
She said customers have a right to complain, and
advised they always pay attention to their bank
statements regularly.
Kassim urged
that customers
question any
debit to their
account they
do not
understand
and report to
their various
banks.
She said the
banks have a
period of thirty
days to resolve the issues else they are escalated
to the CBN, where they ensure the issues are
resolved fairly to the customer.
Kassim, who represented the Director, CPD, Mr.
U.A. Dutse, said the CBN was putting structures in
place to ensure that consumers got maximum
benefits from financial services provisioning to
enable them take charge of their financial well-
being and enhance economic development.
She said the purpose of the week-long sensitization
programme is to interact and to sensitize Cross
River State residents on financial literacy and
consumer protection issues.

All these banks na thieves.una no go give interest,dey take our money do business,yet una go dey steal from us,na wa o.

Na only Nigeria and Africa at Large this mumu thing they happen, where customers are scraed to challenge their banks in case of any suspicious and an un cleared transactions.

stainlez wrote:

Na only Nigeria and Africa at Large this mumu thing they happen, where customers are scraed to challenge their banks in case of any suspicious and an un cleared transactions.

wetin go dey make customers fear?if customers noi dey,banks no go exist.

arsenaaaaaal wrote:

stainlez wrote:

Na only Nigeria and Africa at Large this mumu thing they happen, where customers are scraed to challenge their banks in case of any suspicious and an un cleared transactions.

wetin go dey make customers fear?if customers noi dey,banks no go exist.

I tire for them ooooo!

lol how dem go fraudulently charge my account and i no go go show dem little of normal crazy for them bank? when no be say i beg dem to credit me.