Current Employment Offers at Ericsson

Ericsson is world’s leading provider of communications technology and services. Our offerings include services, consulting, software and
infrastructure within Information and Communications Technology.

Using innovation to empower people, business and society, Ericsson is working towards the Networked Society: a world connected in real time that will open up opportunities to create freedom, transform society and drive solutions to some of our planet’s greatest challenges.

We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment. As an Ericsson employee, you will have freedom to think big and the support to turn ideas into achievements. Continuous learning and growth opportunities allow you to acquire the knowledge and skills necessary to progress and reach your career goals. We invite you to join our team.



Field Services









Req ID: 65847

Job Summary
This Job Role is responsible for the coordination, management and execution of Field Services activities supporting other Service Function (SF) in Operations and Engineering when in-site activities must be performed, to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Responsibilities & Tasks
• Corrective Maintenance Execution
• Site Facility Management
• Site Information Management
• Third party supervision
• Service Activation / Deactivation - On-site
• Preventive Maintenance Execution
• Spare part handling
• Physical Site Access Management
• Work order Management

Position Qualifications
Core Competences:
• Knowledge of Managed Service Telecom Operations Practice
• Presentation & Communication skills
• Knowledge sharing
• Problem Solving & Strategic Thinking
• Ericsson Knowledge
• Language Skills
• Delivering Results & Meeting Customer Expectations
• Analyzing
• Working with people
• Following Instructions & Procedures
• Applying Expertise & Technology

Minimum Qualifications & Experience Requirements:
• Equivalent to at least 2 years of relevant experience
• A first academic degree or equivalent qualification

Preferred Qualifications & Experience Requirements:
• Planning and organization skills
• Problem solving and trouble shooting skills
• Good communication skills
• Good social skill and awareness

Additional Requirements, Physical Demands, Region/Local Specifications:
• [Relocation, certifications, travel requirements, immigration, and background checks, etc.]
• [Local specifications, legal disclaimers, Conclusion, as applicable]





Planning & Engineering









Req ID: 65614

Job Summary
Responsible for the end to end service or resource specific coordination, management, execution & managing the projects of the following activities:
• Service & Resource; long & medium term planning & design, as part of the Infrastructure & Product Lifecycle Management. Resource here must be understood as the complete Operator's network & IS/IT infrastructure under the scope of the MS contract. This Service Function (SF) must ensure the best cost effective design, the adequate network & technology evolution & ensure the consistency of the service & resource
• Short term planning, service & resource engineering, responsible for the detailed design of new or enhanced services or resources, supporting the deployment of the solution & ensuring that it meets the project requirements
• Post-incident analysis as part of the Problem Management process & for approving any change that affects the network (or service) topology
• Network (& Service) performance management & capacity management, responsible to ensure that the services or resources are performing adequately & that enough capacity is available to meet the business requirements & growth projections. This function will prompt the need for a specific network optimization.

Responsibilities & Tasks
• Network & IS/IT Infrastructure LCM
• Network & IS/IT Infrastructure Planning & Design
• Special Projects Planning & Design
• Customer Solution Design

Position Qualifications
Core Competences:
• MSTOP knowledge
• Presentation skills
• Communication Skills
• Knowledge sharing & Collaboration skills
• Ericsson Knowledge
• English skills
• Delivering Results & Meeting Customer Expectations
• Analyzing
• Deciding & Initiating Action
• Planning & Organizing
• Applying Expertise & Technology
• Presenting & Communicating Information

Preferred Qualifications & Experience Requirements:
• Analytical & task oriented
• Degree in Engineering
• At least 2 to 5 years experience
• Good communication skills
• Cost awareness
• Social skills & awareness
• Problem Solving & strategic thinking





Head Field Services










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Head Field Services
Apply now

Date: Jan 27, 2015

Location: Lagos, Lagos, NG

Company: Ericsson
Req ID: 65850

Job Summary
This Job Role is responsible for the coordination, management and execution of Field Services activities supporting other Service Function (SF) in Operations and Engineering when in-site activities must be performed, to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Responsibilities & Tasks
• Corrective Maintenance Execution
• Site Facility Management
• Site Information Management
• Third party supervision
• Service Activation / Deactivation - On-site
• Preventive Maintenance Execution
• Spare part handling
• Physical Site Access Management
• Work order Management

Position Qualifications
Core Competences:
• Knowledge of Managed Service Telecom Operations Practice
• Presentation & Communication skills
• Knowledge sharing
• Problem Solving & Strategic Thinking
• Ericsson Knowledge
• Language Skills
• Delivering Results & Meeting Customer Expectations
• Analyzing
• Working with people
• Following Instructions & Procedures
• Applying Expertise & Technology

Minimum Qualifications & Experience Requirements:
• Bacherlor's degree (Telecommunications)

Preferred Qualifications & Experience Requirements:
• Planning and organization skills
• Problem solving and trouble shooting skills
• Good communication skills
• Good social skill and awareness





Performance & Reporting Expert Engineer









Req ID: 65851

Job Summary
Responsible for providing detailed and deep technical knowledge in specific technologies, products and/or services. Responsible for proactive and business minded support for establishment and improvement of business for the respective products or services. Responsible for supporting Key Account Managers in generating short and long-term profitable business for Ericsson by working closely with or as part of the Core3 teams in sales, design and delivery of customer projects, and in technical problem solving to translate identified opportunities into detailed technical offering, and proposals.

Responsibilities & Tasks
• Act as Subject Matter Expert in specific technologies, product/service or solutions delivery
• Work with sales/engagement practice team to develop and build value argumentation
• Advice in preparation for solution life cycle management
• Support deployment of solution
• Participate in knowledge transfer and information sharing
• Share information about Ericsson solutions to educate customers

Position Qualifications
Core Competences:
• Technical Sales Support Expertise
• Presentation & communication skills
• Consultative Selling Skills

Preferred Skills:
• Market Insight
• Customer Insight
• Project Management

Minimum Qualifications & Experience Requirements:
• Bachelors' Degree








Customer Problem Manager









Req ID: 65853

Job Summary
This Job Role is responsible for the execution of proactive and reactive maintenance activities to ensure that services provided to Operators’ customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

This Job Role is also responsible for receiving trouble reports from the Operator's Customer Care Center (or from the Operator's customer directly in some very specific cases), resolving them to the customer's satisfaction and providing meaningful status on repair and/or restoration activity to the Customer Care Center (or to the Operators’ customers). It is also responsible for customer-affecting problems detected by other processes or through analysis, including proactively informing the customer and resolving these specific problems to the customer's satisfaction.

Responsibilities & Tasks
• Customer Event Management
• Customer Incident Management
• Customer Problem Management
• Customer Order Handling

Position Qualifications
Core Competences:
• Knowledge of Managed Service Telecom Operations Practice
• Presentation & Communication skills
• Knowledge sharing
• Problem Solving & strategic thinking
• Ericsson Knowledge
• Language Skills
• Delivering Results & Meeting Customer Expectations
• Analyzing
• Working with People
• Following instructions & Procedures
• Applying Expertise & Technology

Preferred Qualifications & Experience Requirements:
• Problem solving and trouble shooting skills
• Good communication skills
• Cost awareness
• Social skills and awareness





Head Optimization









Req ID: 65601

Job Summary
The Optimization job role purpose is to improve the overall service quality to ensure business consistency.

Responsibilities & Tasks

• Infrastructure Capacity, performance Analysis & solution definition
• Capacity & performance Improvement
• End-user Quality of Service Optimization

Position Qualifications

Core Competences:

• Operation Services
• Operational Readiness
• Shared Solutions Services
• Presentation & communication skills
• Knowledge sharing
• Problem Solving & strategic thinking
• Delivering Results & Meeting Customer Expectations
• Analyzing
• Deciding & Initiating Action
• Planning & Organizing
• Applying Expertise & Technology
• Presenting

Minimum Qualifications & Experience Requirements:
•At least 7 years of relevant Experience
•A first Academic Degree or equivalent qualification



Method of Application


Interested and suitably qualified candidates should click here to apply online.



https://jobs.ericsson.com/mobile/search/?q=&locationsearch=nigeria