Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.
We are recruiting for the position of:
Job Title: Priority Customer Relationship Officer - Asokoro
Job ID: 435153
Job Location: Abuja
Job Description
To acquire, deepen and grow Priority Banking customer relationships through effective relationship management. Focusing especially on the analysis and satisfaction of Priority customers personal finance and investment needs.
Key Roles & Responsibilities
Achieve branch overall profitability target
Actively grow the Priority & International Banking segment through New to Bank customer acquisition
Implement and execute regular sales activities to generate business for the segment
Increase customer satisfaction and service quality as per established standards
Lead generation through organised sales presentations to groups and organisations
Solicit referrals from other parts of the group as well as business referrals to other business units
Maintain excellent customer experience and grow customer loyalty
Portfolio growth
Grow product holdings per customer
Grow the number of customers signed on to alternate channels
Resolve customer complaints within the expected time frame
NIL fraud
Dormant account reactivation
Improve the branch and segment NPS scores
Consistently adhere to local and international regulatory standards
Qualifications & Skills
Minimum of a 2nd Class degree in a relevant course.
3-5 years sales experience in a similar role
Strong sales and relationship management skills
Good Communication and Interpersonal skills.
Role holder is expected to have some knowledge and experience in offering a range of products to meet customers’ needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products
Customer Relationship Management (Expert)
Market / Competitor Knowledge (Advanced)
Product knowledge (Advanced)
Needs profiling & analysis (Advanced)
Negotiation & Objection Handling (Advanced)
Needs Based / Consultative Sales Skills (Advanced)
How to Apply
Interested and qualified candidates should:
Click here to apply online
Deadline: Not Specified
by ROTMANLUV 2023-07-08, 17:34
